Saturday, February 9, 2013

Rijks Studio

The Rijksmuseum in Amsterdam is making it really easy to engage with them online.  They have been using Pinterest in a really interesting way while the museum is closed for renovations.

They also have Rijks Studio where you can order customised prints in various formats or download the high quality images from their collection and create your own artwork.

They really want people to do things with their art works and they are making it really easy - even giving ideas and suggestions.  They are also asking for people to share what they are using the art works for.

They provide step by step instructions - and lots of images.

I have not come across a cultural institution making reuse of images for other purposes so simply.  This is really impressive.

Thursday, February 7, 2013

delighting clients with story telling

I have had this sitting as a draft post for while, thinking about the idea of delighting clients with storytelling.  I think there is the need to think about how we can use storytelling for reference services - I like the idea of mixing this with delighting clients, because that is what we should also be doing in out libraries.

I have been thinking about the idea of delighting library clients with storytelling, but managing to do this through the reference and information services provided in the library.  I am not sure what this would look like.  It may look like content creation, content co-creation, collection and recording community events.  It could be a more radical change in how reference interviews take place, and some of the change would be library staff thinking about how a reference interview is story telling, and the research is a process of story exposure.

It may also look like the new World Wide Fund for Nature app which is really well shown and described by FastCoDesign.  This shows what delighting people with story telling can look like - and it contains a lot of information, packaged in a creative and exciting way.   Explore the app and think about how you can delight your clients with story telling for reference and information services.